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Bee-Line Real Time is a tool developed with our riders in mind. Its function is to help you determine when your bus is going to arrive at a bus stop based on the current location of the bus and current traffic conditions.  Here are some frequently asked questions that we hope will help you understand and use the app.

How do I access Bee-Line Real-Time?

  • Bee-Line Real-Time is available on mobile devices using the Google Maps App.
  • It can also be accessed on any Internet browser by going to www.google.com/maps on a desktop or laptop computer.

I don’t know if I have Google Maps on my mobile device. How do I obtain Google Maps?

  • Google Maps can be found on your mobile device by locating the icon.
  • If you can’t locate the icon, you'll need to download Google Maps using Google Play or Apple’s App Store.

How is Bee-Line Real-Time information displayed for my trip?
There are two ways that Bee-Line Real-Time information can be displayed on Google Maps:

  • Arrival times for a specific Bee-Line bus stop
  • Arrival times for a specific Bee-Line trip planned by entering starting and ending points

How do I view Bee-Line Real-Time arrival times at a specific Bee-Line bus stop?

  • First, be sure to correctly enter your direction.
  • In Google Maps, click or tap on the bus stop icon. This will generate the name of the bus stop.
    • On a computer, click “departure board” A list of upcoming trips for all routes serving the stop will be displayed.
    • On a mobile device, tap on the bus stop name to generate a list of the routes that stop at this location.
    • Click on the routes to generate the departure board.

How do I view Bee-Line Real-Time arrival times for a specific Bee-Line trip planned using Google Maps?
Times will be listed in green. Follow the instructions below to generate the  Bee-Line Real-Time arrival for your trip.

  • Locate the directions icon (A blue diamond with a white arrow), and click/tap on it.
  • Enter your starting point and destination address
  • Click/Tap on the transit icon.
  • Enter your departure time if you are looking for a trip at a future time
  • Click “options” to change your preferred mode to “bus,” and indicate if you prefer the best route, fewer transfers, or less walking.
  • View the options for using Bee-Line to make your trip. Trip options may include various route options accessible from different nearby bus stops.
  • Don’t forget to take into account the time it takes to walk to the bus stop. Google includes walking time  in the directions.

There are many bus routes that stop at my bus stop. How do I know which bus to board and if it is headed in the correct direction?

  • On a computer: Select “Details” to obtain the step-by-step directions, including
    • walking directions to/from bus stops for the specific trip being planned
    • the precise destination sign on the front of the corresponding bus you should board
    • the stop ID listed on the Ride Guide at the bus stop.
  • On a mobile device:
    • Tap on the preferred trip option.
    • The precise destination sign - on the front of the corresponding bus you should board - will appear next to the route number.

How far in advance of the predicted arrival of a bus should I arrive at a bus stop?

  • Due to constantly changing traffic conditions and other factors, the predicted times vary minute to minute.
  • It is recommended that passengers arrive at the bus stop at least five minutes before the bus is indicated to arrive.

How far in advance of a trip can I use Bee-Line Real-Time?

  • Bee-Line Real-Time was developed to reflect real-time status for trips 45 minutes into the future.
  • The most accurate results will be within 10 minutes of your scheduled trip time.

Why are some trip times displayed in green while others are in black?

  • Green indicates that the bus is currently transmitting real-time information.
  • Bus activity more than 45 minutes later than the current time automatically defaults to the scheduled trip times.
  • Black indicates that the bus is currently not transmitting real-time information and is showing the time the bus is scheduled to arrive.

Is Bee-Line Real-Time a substitute for Bee-Line timetables and Ride Guides?

  • Passengers should always consult with a Bee-Line Timetable in addition to using Bee-Line Real-Time.
  • As is common with all bus operators who use similar technology, instances will certainly occur wherein buses may not be captured in the Bee-Line Real-Time system or the real-time flow of information is temporarily not being transmitted.

The bus didn’t show up at the time generated by Bee-Line Real-Time. What happened?

  • The technology used to generate real-time status is always going to be error-prone to some degree.
  • Also, real-time predictions don’t begin to be calculated until after a bus departs from the first stop of its trip, so passengers boarding at or near the beginning of a bus route may see arrival times in Google based on the scheduled arrival rather than a real-time arrival.

Can I use my mobile device’s GPS/Location tools to enhance my Bee-Line Real-Time experience?
Using GPS and location tools on your mobile device will help you locate the bus stop on Google Maps to generate a Departure Board that includes Bee-Line Real-Time data.

Note: The County of Westchester is not responsible or liable for the accuracy of any information provided by Google Maps and does not validate any trip planning or real-time information provided. Refer to the Google Maps/Google Earth Terms and Conditions for the terms under which Google Maps is providing you with map data, traffic, directions and other content.

Always use caution accessing bus stops – neither Google nor Westchester County/the Bee-Line System guarantee that results will be free of errors or provide pedestrian amenities such as sidewalks and crosswalks.

It is the policy of the Westchester County Department of Public Works and  Transportation to provide accessible public transit bus service to all passengers by complying with the Americans with Disabilities Act of 1990, as amended, including all laws, rules and regulations of the federal, state and county governments. 

This policy applies to all of the service provided on the fixed-route system.

l. Priority Seating

  1. The first aisle facing seats on the bus behind the bus operator and front door shall be designated as “Priority Seats.” These seats are for non-exclusive use by disabled passengers. An appropriate sign or decal shall be posted inthe vicinity of the priority section to inform all passengers.

  2. The priority seats are utilized to secure a disabled passenger’s mobility aid (i.e. - wheelchair, scooter). The seats are usually hinged and need to be folded up in order to secure a mobility aid.

  3. All non-ambulatory passengers must have their mobility aid secured in place. The only place on a bus where a mobility aid can be secured is in the mobility aid securement location.

  4. Ambulatory disabled passengers are not required to sit in the priority seating.

  5. When a non-ambulatory passenger using a mobility aid wishes to board the bus and the priority seats are occupied by an ambulatory passenger, the driver will ask the ambulatory passenger to move to another seat. The driver is not required to ask persons with disabilities or elderly persons to move to another seat.

    If there is no other seat for the ambulatory passenger seated in the priority seat to move to, or he/she refuses to move, the bus operator must notify the non-ambulatory passenger waiting to board. The bus operator will inform the non-ambulatory passenger that the bus is full and he/she must wait for the next bus. In addition, the driver will notify the dispatcher of the situation who will bring the matter to the attention of the operator of the next bus.

ll. Passenger Assistance

  1. The bus driver will honor all requests to deploy the lift. If the passenger making the request uses a wheelchair, the driver will make sure that one of the wheelchair securement locations is available and that the seat is folded up prior to deploying the lift. The lift will be deployed after all the ambulatory passengers have been boarded or discharged. Only one person may be on the lift at anytime.

  2. In the event that a passenger who uses the lift is discharged at the same location as a passenger who uses the lift wants to board, the procedure is slightly different. All passengers are discharged, including the passenger needing to use the lift. Next, the passenger requiring the lift boards the bus. Then the ambulatory passengers are allowed to board.

  3. Where necessary or upon request, the bus operator shall assist individuals with the use of securement systems and lifts. The assistance can be verbal instruction or, if it is necessary for the bus operator to leave their seat to provide this assistance, they shall do so. The type of assistance provided will be determined by the passenger’s request.

  4. The bus operator is responsible for securing the passenger’s mobility device. The driver will offer to assist the passenger with securing and removing the lap belt/shoulder harness. The passenger may transfer from the mobility device to a seat if one is available.

lll. Accessible Stops

  1. Upon request, the lift will be deployed at any bus stop where it can be done without the lift being damaged, or the safety of the passengers wishing to use the lift being compromised.

  2. Boarding the Bus
    If a passenger wishes to use the lift to board the vehicle, and the bus operator has made the judgment that it cannot be done for safety reasons, the bus operator will notify both the passenger and the dispatcher.

    The dispatcher will then send a road supervisor to the scene. The road supervisor will make the final judgment as to whether or not it is safe to board the passenger. If it is determined to be safe, the passenger will be boarded on that bus or on the next bus. If it is determined to be unsafe, the passenger will be instructed to go to a safe, adjacent location for boarding.

  3. Alighting the Bus
    If a passenger wishes to use the lift to exit the vehicle and the bus operator determines that it cannot be done safely, the bus operator will notify the dispatcher and the passenger. The passenger will be transported to a safe, adjacent location to disembark. The bus operator will provide a free transfer so that the passenger can take a bus from the stop he or she alights at to another stop.

  4. The bus company will notify the Westchester County DPW&T on a monthly basis of all times when the lift could not be deployed because of safety issues.

 

lV. Lift Failure and Alternate Service Arrangements

  1. Passenger unable to board vehicle because of lift malfunction
    1. If the lift fails while a passenger is attempting to board, the bus operator will call the dispatcher for assistance. The dispatcher will provide verbal instructions on steps to take to resolve the problem. If this fails, the dispatcher may send a supervisor to the scene or tell the bus operator to depart. Prior to departing the bus operator must tell the waiting passenger what will happen.

    2. If the headway on the route where the bus with the malfunctioning lift is 30 minutes or less, the bus operator will tell the passenger that he/she must wait for the next bus. If the headway is 31 minutes or more, the bus operator will inform the affected passenger that another vehicle is being sent to get him/her. An approximate arrival time for the replacement bus must be provided to the passenger if it is available. The dispatcher is the source of the information.

    3. The replacement bus will proceed to the bus stop where the passenger is waiting and then proceed with the route. Once the passenger has boarded, the bus operator will call the dispatcher for further instructions.

  2. Passenger unable to exit the vehicle because of lift malfunction
    1. In the event the lift fails when a passenger requiring use of the lift is attempting to exit the bus, the bus operator will notify the dispatcher. The dispatcher will provide verbal instructions on steps to take to resolve the problem. If unsuccessful in deploying the lift, the dispatcher will dispatch a road supervisor and alert the Maintenance Department for a possible road call.

V. Maintenance of Lifts

  1. All lifts will be cycled daily in the evening while being serviced. Buses with lifts found to be defective will be set aside to repair. To the extent feasible, the lift will be immediately repaired.

  2. A vehicle with a defective lift will be placed out of service unless keeping the vehicle out of service will result in loss of service.

VI. Fare Collection

It is the responsibility of passengers paying the fare to put the fare into the farebox, whether paying with coins or using a MetroCard or a transfer. Bus operators may assist passengers with paying the fare if the passengerrequests assistance. Passengers who show a half fare ID card and who attempt, but are unable to place the fare in the farebox, will be given an envelope to mail in the fare payment, and will be permitted to ride without paying the fare.

VII. Stop Announcements

  1. Stops announcements are mandated under the ADA.

    The stops to be announced through the automated announcement system are transfer locations and major stops. Generally, the announcement will first give the name of the street the bus is traveling on, followed by the name of the intersecting road. In some circumstances, a significant landmark at the location will be announced rather than the intersection. (Example: Rather than announcing South Broadway and St. Mary’s Street in Yonkers, the bus operator would announce St. Joseph’s Hospital).

  2. The bus operator will announce other stops (including flag stops) upon request.

  3. If the automated announcement system is out of order, the driver is responsible for announcing the stops in accordance with the policy above.

  4. When the bus is forced to leave the route because of a planned or ad hoc detour, the bus operator will announce when he/she leaves the regular route and when he/she rejoins it.

  5. Stop announcements are audible for passengers waiting for the bus at major bus stops. Routes are identified at stops served by multiple routes and routes with multiple destinations or patterns.

VIII. Personal Care Attendants (PCAs) and Companions

  1. Personal Care Attendants are considered a mobility aid and ride for free. A passenger may travel with one PCA if it is determined to be appropriate during the ADA eligibility process. PCAs must board and exit the bus at the same stop as the ADA rider. PCAs must also provide a proper form of identification.

  2. Non-PCA traveling companions pay the regular fare.

IX. Service Animals

Disabled passengers are allowed to take a service animal on the bus. A service animal is an animal (usually a dog, but may be other animals) that is individually trained to do work or perform tasks for a person with a disability,including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. The bus operator may ask the passenger: 1) whether the animal is a service animal required because of a disability, and 2) what work or task the animal has been trained to perform.

X. Other

Access will not be denied to individuals using respirators, concentrators or portable oxygen.

Bee-Line bus electronic route number and destination signAll buses have an electronic sign above the windshield that displays the route number and final destination of the bus. This information corresponds to the route number found on the system map, the timetable and the Ride-Guide at each bus stop.

A similar sign is displayed on the side of the bus next to the front door.

The final destination of the route is important to know so you can determine the direction the bus is traveling. If you are still not sure where the bus is headed, ask the driver before you pay the fare. The driver will be happy to assist you.

Riding the busRiding the bus seems simple, but for someone who has never navigated a bus system before, the first time may require a little assistance.

Aside from the bus, the other elements that make up "riding the bus" are the bus stop and the bus schedule that include a timetable and route map. At the bus stop, information about the route, including the route map, a daily timetable and any holiday or special timetables are posted. 

Take the time to read about riding the bus before heading out on your Bee-Line bus experience. Remember to check back for updates to route schedules and possible rider alerts. 

Westchester county wants to be sure bus riders can easily navigate the Bee-Line system and they are safe in doing so. Through the application of federal stimulus money and other federal and state aid, bus stop improvements are on the way throughout the county. Improvements will include painting, signage, lighting, paving, connections to sidewalks, seating, accessibility and bike racks.

Bee-Line Bus Service Guidelines for Westchester County Municipalities have been written to serve as a basic reference tool for municipal staff, governmental agencies and consultants engaged in site design and review activities.

Bee-Line bus schedulesBee-Line bus schedules are created for every Bee-Line bus route.  A schedule includes a detailed route map and route timetable. Printed schedules are available at no cost by calling the Bee-Line Hotline at (914) 813-7777 or by downloading them online.

 

The schedule
On the cover of each schedule, you will find:

  • the route number
  • the type of service the bus route provides (commuter, local, express)
  • the neighborhoods it serves
  • the effective date of the schedule.

Individual schedules are designed to show the times when a bus is at major intersection or arrives at popular destinations along that route.  These are called time points. The schedule shows the time a bus leaves specific points, as well as the arrival time for the bus at the end of the route. 

The route map shows the streets the bus travels on, intersections where transfers can be made and the route numbers of any connecting buses.

Here’s how to use the schedule:

  • Use the system map to locate where you are and the route that travels where you want to go.
  • Choose either the Monday — Friday, Saturday, or Sunday portion of the timetable. (Please note the holiday schedule to determine which schedule to use when traveling on a holiday)
  • Select the direction in which you need to travel and check the map for the segment of the route on which you will be riding.
  • Locate the time point nearest to where you are starting and read down to the schedule time closest to your desired leaving time.
  • Light type and shade indicate a.m. times and dark type and shade indicate p.m. times. On the BxM4C schedule, a dark shaded background indicates peak a.m. and p.m. times.
  • If your starting point is not a time point, use the time point prior to your starting point. You can also read across the line to the time point closest to your destination. This shows your arrival time.
  • If you want to arrive at a specific time at a destination served by the route, simply locate the column showing that time point or location, read down to the desired arrival time, read back to the left until you reach the column of your starting point.

Note: Bus schedules may change throughout the year - usually in January, June and September.  Updated timetables are placed in the "Take One" box on board the bus or can be downloaded online.

Bus schedules and other Bee-Line information are also available at

  • the Bee-Line’s main office at 100 E. 1st Street in Mt. Vernon, or
  • in the lobby of the Westchester County Office Building at 148 Martine Ave. in White Plains