For trip reservations, call (914) 995-7272 (995-PARA).
The ParaTransit staff will try to schedule every part of a request for an advance reservation while you are on the telephone. Due to a high call volume, passengers can only make two round trip reservations per call and unlimited next day reservations. The agent taking your call will confirm the scheduled pick-up and drop-off times.
If a trip reservation request cannot be accommodated at the exact time you wish to travel, you will be offered an alternative travel time. If the offered time is within one hour of the requested time, it is considered a match, within the regulations of the ADA.
If the reservationists are not able to schedule your trip at the time of the request, the passenger will be required to call (914) 995-7272 (and press option 2) after 6 p.m. the day before the trip to confirm the reservation.
The ParaTransit staff reserves the right to adjust your scheduled pick-up time to achieve the most efficient scheduling possible. Ride times can be adjusted up to 30 minutes on either side of the requested arrival time. When a pick-up time is adjusted more than 10 minutes, an effort is made to inform each person of the change on the day before. However, it may not be possible to reach the person if they don’t have a telephone answering machine in the event no one is at home.
When planning your trip, allow extra time for inclement weather, traffic and the picking up and dropping off of other passengers while you are on the ParaTransit vehicle.
You should be ready to travel at least ten minutes before the scheduled pick-up time. You may wait indoors or under shelter but you must be in a position to observe the arrival of the ParaTransit vehicle. Drivers will come to the first doorwhen origin-to-destination is requested. Drivers will not beep the horn, knock or ring a doorbell. When you schedule your appointments, please try to be as flexible as possible. The high demand periods are between 7 - 10 a.m. and 2 - 4:30 p.m. By avoiding these peak hours, you will be more likely to get your requested reservation time.
Advance reservation trips
ParaTransit service is not an emergency service. Reservations can be made up to seven days in advance. Requests for all trips are currently accepted between 9 a.m. and 5:00 p.m., Monday through Friday, except holidays. Suburban ParaTransit will take next day reservations on Saturday and Sunday from 9 a.m. to 5 p.m.
When making a reservation, you, or someone on your behalf, must be prepared to provide the following information:
Same day trips
Requests for same-day trips are accepted on a space-available basis only during service hours, and must be made by calling the main number at (194) 995-7272 and press option # 2. It is recommended that you call at least two hours before the time you want to travel.
To make any changes on same-day trips, you must call (914) 995-7272 (press option # 2). Trip changes cannot be made through requests to the driver.
Standing orders or subscription trips
A standing order or subscription trip is when the rider takes the same trip at least twice a week for an ongoing period of time. Requests for standing order trips will be accepted on a space-available basis by calling the ParaTransit reservation line only during its regular business hours. However, due to high demand, there is a waiting list so it may be several months before some requests are accommodated. If a rider needs to begin making this trip in the meantime, advance reservation trips should be booked.
When standing order trips are requested or renewed, the necessary information you will need to provide are the days of the week you want the service, as well as all the information listed in “Advance reservation trips.” If you request a change in a standing order trip, whether in time, destination or additional trips, this will be treated as a new request and will be honored on a space-available basis in the order that the requests are received.
If you receive a standing order trip, you must renew the reservation on a quarterly basis. Renewals are done by you, or a designee, by calling the the ParaTransit line at (914) 995-7272 (press option #1) between the 1st and 15th day of the beginning month of each quarter (March, June, September, December). Note that any suspension of ParaTransit service will result in the loss of a standing order.
All cancellations must be made at least two hours prior to rider pickup time of their scheduled trip by calling (914) 995-7272 (press option #2). Failure to cancel a scheduled pick-up will be considered a Cancelled at Door (CAD) unless the riders did not cause the Cancelled at Door.