Making Your Reservations:
ParaTransit is not an emergency service. Reservations can be made, Monday through Friday between 9 a.m. and 5 p.m., and up to seven (7) days in advance. Next day reservations can also be made on Saturday and Sunday by pressing prompt 2, your call will be directed to the dispatch office (except on Thanksgiving and Christmas day when service is closed). When booking your reservation, you will be provided a 30-minute window as your pickup time range. You must be ready to travel within that window as the vehicle will arrive and wait only 5 minutes. If you have access to a cell phone, you will receive a text or phone call when the vehicle is approximately 10 minutes away.
Please be prepared to provide the following information when booking your reservation:
- Your ParaTransit ID number and first and last name.
- Your destination with full address (building number, street name, city, zip code) and destination phone number.
- The date of the trip(s).
- The time you need to arrive at your destination.
- The time you need to return.
- Traveling with a mobility device (wheelchair, scooter, service animal, oxygen tank, etc.)
- The number of persons traveling with you.
Please note that any request to change a trip CANNOT be made to the drivers.
Online reservations: Mobile App or On Line Self Service Portal
To make reservations using the Mobile App or the On Line Self Service Portal, you must register by calling 914-995-7272 ext. 6. Once you have registered & downloaded the Mobile App from either the Google Play or Apple Store you will have access to your account. Your login will be your unique "Client ID" number and the password you created. You can access your account by logging into the link below for the On Line Self Service Portal:
https://wcparatransit.ecolane.com/selfservice/login
Please follow the directions as stated. If you have a questions or problems contact the supervisor at (914) 995-7272 ext. 6 during the hours of 9:00 a.m. to 5:00 p.m.
Please note, reservations can be made using the On Line Self Service Portal or Mobile App 24 hours a day, 7 days a week. All trips must be booked by 5:00pm the day before you wish to travel.
Making Reservations on Holidays:
Reservations on all holidays except for Thanksgiving and Christmas Day can be made by calling (914) 995-7272 and pressing prompt two (2) then prompt one (1) to reach the dispatch office during the hours of 9 a.m. to 5 p.m or by using the Self Service Portal or Mobile App.
ParaTransit Car Service Program:
ParaTransit also provides car service in designated areas of Westchester County. The car service program is part of the traditional service and ParaTransit does not guarantee that a rider will be provided with the car service for any trip. ParaTransit guarantees that a rider will be provided with a trip for the date and time requested under the general policies of ParaTransit.
STANDING ORDERS OR SUBSCRIPTION TRIPS
A standing order (or subscription trip) is when the rider takes the same trips at least twice a week and with the same travel times. Please note that a rider must have 90 days of traveling history to the same address with the same travel times with No Shows (NS) or Cancel at the Door (CAD) to be considered for a standing order/subscription trip. Requests for a standing order will be accepted on a space-available basis by calling the Paratransit reservation line during regular business hours. Due to a high demand there is a waiting list so it may be several months before requests are accommodated.
When a standing order trip is requested the rider must provide the necessary information as follows, the days of the week you need to travel and the information listed under "Make Your Reservations." If you need to make any change(s) in time, destination or additional trips to your existing Standing Order, this will be treated as a new request.
When you receive a Standing Order, you must renew the reservation on a quarterly basis. Renewals are done by the rider, or a designee, by calling the Paratransit line at (914) 995-7272 between the 1st and 15th day of the beginning month of each quarter (March, June, September, and December).
Please note that if a rider has a standing order and receives a 2nd violation they will lose their standing order.
CANCELLATION PROCEDURES
All cancellations must be made by at least 2 hours prior to your scheduled pick up time(s). Cancellations can be made by calling (914) 995-7272 prompt 2 to speak to the dispatch office. Cancellations may also be made using the Mobile App.
Failure to cancel or keep a scheduled pick-up will be considered a Cancellation at Door (CAD), Cancel Late (CL), or No Show (NS), please review "SUSPENSION POLICY."